Privacy

We collect the bare minimum: your email and what it takes to issue an eSIM. No passport, no phone number, no card details — and no ad tracking.

Updated October 14, 2026

The short version

  • Just your emailYour eSIM goes there, and you sign in to My eSIMs with it.
  • We don't sell dataTo anyone, ever. There are no ad trackers on the site.
  • No passwordsSign-in codes and sessions are stored only as hashes.
  • Deleted on requestEmail us from your order address — we reply within 30 days.

01About this policy

This is how Hopsim (hopsim.co, “we”) handles the data of customers, partners and visitors. By placing an order you agree to the processing described here.

Questions about your data: hello@hopsim.co.

02What we collect and why

Email
to deliver the eSIM, sign you in with a code, send order and data-left emails
Orders
plans, amounts, status and the eSIM number (ICCID) — to issue the eSIM, show data left and help you
Payment
amount, transaction hash and sender wallet address — to match your payment and refund
Technical
IP address, browser, request logs — for security and abuse prevention
Partners
name, payout wallet, sales stats — for commissions and payouts
Support
your messages — to reply

We don't collect passport details, phone numbers, addresses or card details.

USDT transfers are visible to everyone on the blockchain — that's how the Tron network works, not something we publish.

03How long we keep it

  • email — while you have an account and 3 years after your last order;
  • orders and payments — 5 years, for accounting and tax;
  • technical logs — a few weeks, then deleted automatically;
  • partner data — while the partnership lasts and 5 years after.

04Who we share it with

  • eSIM suppliers — only the plan order itself, never your email;
  • Unisender Go, our email service — address and email content, to deliver it;
  • hosting — the database server is in the Netherlands;
  • authorities — only when the law requires it.

A partner whose link you followed sees that an order happened and their commission, but not your email. We never sell data or share it for advertising.

05Cookies

We only use cookies the site can't work without: staying signed in and your language. Cart, currency and recent searches live in your browser. Details are in the cookie policy.

06How we protect it

  • the connection is always encrypted (HTTPS);
  • only the Hopsim service itself can access the database;
  • sign-in codes and sessions are stored as hashes — not even we see them in plain text;
  • order links are signed, so they can't be guessed or forged;
  • the admin panel isn't reachable from the internet.

07Your rights

You can ask what data we hold about you, get a copy, correct or delete it, and opt out of emails. Emails about an active order keep coming while it's active — you need them to install the eSIM.

Email hello@hopsim.co from the address on your order — we reply within 30 days. Order data needed for accounting and tax is deleted when its retention period ends.

08Changes

If anything changes, we'll update this page and the date at the top, and try to warn you in advance about anything significant.

Something unclear?Ask a real person — we'll explain it without the legalese.hello@hopsim.co →