Questions and answers

A SIM card built into your phone. Instead of plastic you get an operator profile and add it in settings in a couple of minutes. Your main SIM stays in place, so calls and texts to your number keep working.

Most iPhones from XS and XR on, Google Pixel 3 and later, Samsung flagships from S20. Quick check: dial *#06# — if you see an EID, your phone supports eSIM. iPhones made for mainland China, Hong Kong and Macao don't, and neither do many budget Xiaomi, Redmi and Tecno phones. Check your model on the home page.

No. For a multi-country trip, pick a regional plan — Europe, Asia, Middle East — or Worldwide: one eSIM works everywhere the plan covers. Next trip, top up the same eSIM if the plan allows it, or add a new one — phones keep several eSIMs at once.

Yes. Every phone needs its own eSIM — add as many as you need to your order. They all arrive in one email and live in your account: forward each person their install link and they set it up on their phone.

Yes. A Hopsim eSIM is data only; your main SIM keeps working. Turn off mobile data for your main SIM to avoid roaming charges — calls and texts still come through.

Cards, Apple Pay, Google Pay and crypto. Prices are in US dollars and what you see is what you pay.

Yes — a full refund if the eSIM doesn't work with your phone and was never installed. If there's no service at your destination and no data was used, we'll sort it out and refund you. Once installed and used, it can't be refunded.

Yes. The price on the site is final, taxes and fees included. Your receipt arrives by email right after payment.

When your phone first connects to a network at your destination, not when you buy it. So you can install it at home in advance without losing days. If a plan works differently, it says so on the plan card.

Your account shows the GB and days left. We'll email you when you have 20% left and a day before your plan ends. Top up in the same place, on the same eSIM.

Usually yes — over Wi-Fi or cable, just like with a regular SIM. Some operators restrict it; if you're unsure, message us before you buy and we'll check the specific plan.

As fast as the local partner network: 4G/LTE, and 5G where available. Unlimited plans run at full speed up to the daily limit (1 or 2 GB), then 512 kbps or 2 Mbps for the rest of the day, depending on the plan — enough for messengers and maps. The limit resets every 24 hours.

Top up in your account — on the same eSIM, no reinstall.

Make sure you're on Wi-Fi and your phone isn't carrier-locked. Try installing with the QR code or manual entry — the details are in your email. Don't delete the eSIM once it shows up in settings: it usually can't be reinstalled. And message us — we'll help.

Select the Hopsim eSIM for mobile data and turn on data roaming for it — it won't connect without that. If that doesn't help, restart your phone or pick a network manually in carrier settings. Still nothing — message us.

Message us on Telegram or by email — real people answer around the clock, in English and Russian. Contacts will be in the site footer and in every eSIM email.